Return policy and procedure

Refund or Replacement policy:

You can either request a refund or a replacement for your order within 5 days of receiving it.

To initiate a return, please contact our customer service team with your order number and a brief description of the issue.

Eligibility:

The product must be unused, undamaged, and in its original packaging.

Products that are damaged or altered in any way may not be eligible for a refund or replacement.

How to Return:

Contact our customer service team at customerservice@oandmcoffee.netor call from the number listed below on the main website between the business hours of 9:00am est- 5:00 PM EST to start the return process.

Follow the provided instructions to return the

product.

Once we receive the returned item, we’ll process your refund or ship a replacement as requested.

Please note that shipping costs for returns may apply depending on the reason for the return.

If you have any questions or need assistance, don't hesitate to reach out to us! We’re here to help.

Fulfillment/Shipping Policy

Fulfillment/Shipping Policy

Effective Date: 2/11/2025

At OANDM COFFEE INC. , we are committed to providing you with high-quality products and delivering them to you in a timely manner. Below is our Fulfillment and Shipping Policy, designed to ensure transparency and set expectations regarding our processing times, shipping methods, and more.

1. Order Processing

Order Confirmation: Once an order is placed, you will receive an order confirmation email. Please ensure your contact details are accurate to avoid delays.

Order Processing Time: Orders are processed Monday through Friday, excluding public holidays. Our typical processing time is 1-2 business days after receiving payment confirmation.

Business Days: Monday to Friday, 9 AM - 5 PM EST).

Weekend Orders: Orders placed after 5 PM on Friday or over the weekend will be processed on the next business day.

2. Shipping Methods & Delivery Times

We offer multiple shipping methods, with varying delivery times and prices. Shipping costs are calculated during checkout based on your location and selected method.

Standard Shipping:

Estimated delivery time: 5-7 business days.

Available for domestic and international orders.

Expedited Shipping:

Estimated delivery time: 2-3 business days.

Available for select locations.

International Shipping:

Delivery times vary depending on the destination country. Typically, it takes 7-21 business days.

International shipping may be subject to customs delays or restrictions that are outside our control.

Please Note: Delivery times are estimates and may vary due to circumstances such as weather, high demand, or customs processing.

3. Shipping Costs

Shipping costs are calculated based on the shipping method chosen and the destination.

You will be able to review the shipping cost before completing your order during checkout.

Free Shipping: We offer free standard shipping on orders over $65 (for domestic orders only).

4. Tracking Your Order

Once your order has shipped, you will receive an email with tracking information to monitor your package’s progress.

You can also check the status of your order by logging into your account on our website.

5. Shipping Restrictions

Domestic: We currently offer shipping to all 50 U.S. states.

International: We ship to most countries. However, some countries may have restrictions, delays, or additional duties and taxes that are outside of our control.

P.O. Boxes: We can ship to P.O. boxes using certain carriers, but please be aware that shipping times may be longer.

6. Damaged or Lost Shipments

If your order is damaged or lost during transit, please contact our Customer Support Team immediately.

Damaged Items: Please keep all packaging materials and take clear photos of the damage to expedite the claims process.

Lost Shipments: If your package has not arrived within the estimated time, please reach out to us for assistance.

7. Address Accuracy

Please ensure that the shipping address entered during checkout is correct. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

If you notice an error in your shipping information, please contact us as soon as possible before your order is shipped.

8. Returns and Exchanges

For information on our returns and exchanges policy, please refer to our Company Policies page for full details on how to return or exchange items.

9. Customer Service

If you have any questions or concerns about your order, shipping, or anything else, our Customer Support Team is here to help. Contact us at:

Email: customerservice@oandmcoffee.net

Phone: (937)610-8676

Business Hours: 9:00AM-5:00PM EST

We appreciate your order and look forward to providing you with the best experience possible.

Website Terms and Conditions

Website Terms and Conditions of Use

Effective Date: 2/11/2025

Welcome to oandmcoffee.net! These Terms and Conditions ("Terms") govern your use of this website (the "Site"), which is operated by OANDM COFFEE INC. By accessing or using the Site, you agree to comply with and be bound by these Terms.

1. Acceptance of Terms By using our Site, you agree to these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please do not use our Site.

2. Use of the Site You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

Use the Site for any illegal or unauthorized purposes.

Upload or transmit harmful materials, such as viruses or malware, that may damage our system or others.

Engage in any activity that interferes with the operation of the Site.

3. Privacy Policy Your use of the Site is also governed by our Privacy Policy, which can be found on our home page at the bottom footer click on website terms and conditions and privacy policy button. Please review it to understand how we collect, use, and protect your personal information.

4. Cookies Our Site uses cookies to enhance user experience. By using the Site, you consent to our use of cookies as described in our Cookie Policy which is also in the footer of the home page.

5. Content All content, including but not limited to text, images, logos, graphics, and videos, is the property of OANDM COFFEE INC. or our content providers and is protected by intellectual property laws. You may not use any of the content without proper permission.

6. Links to Third-Party Websites Our Site may contain links to third-party websites that are not owned or controlled by OANDM COFFEE INC.. We are not responsible for the content or practices of these websites. Please review the terms and privacy policies of third-party sites before interacting with them.

7. Limitation of Liability To the fullest extent permitted by law, OANDM COFFEE INC. will not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of the Site.

8. Termination We reserve the right to suspend or terminate your access to the Site at any time, without notice, for violations of these Terms.

9. Modifications to Terms OANDM COFFEE INC. may update these Terms from time to time. Any changes will be posted on this page with a new effective date. By continuing to use the Site after changes are made, you agree to the revised Terms.

10. Governing Law These Terms will be governed by and construed in accordance with the laws of the state of FLORIDA.

Contact Us If you have any questions about these Terms, please contact us at customerservice@oandmcoffee.net or 937-610-8676.

Privacy Policy

Effective Date: [Insert Date]

At OANDM COFFEE INC., we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or use our website www.oandmcoffee.net

By accessing or using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our Site:

Personal Information:

Name

Email address

Phone number

Payment information (if making a purchase)

Mailing address

Non-Personal Information:

IP address

Browser type and version

Device information

Pages visited and time spent on the Site

Referral/exit pages

Cookies and Tracking Technologies:

Our Site uses cookies and similar tracking technologies to enhance user experience, analyze trends, administer the Site, and gather demographic information. For more details, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our Site and services

To process transactions and manage orders

To communicate with you, including responding to inquiries and sending promotional or informational emails

To personalize content and advertisements based on your interests and preferences

To monitor and analyze usage of the Site for improvement

To comply with legal obligations

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties except as described in this Privacy Policy. We may share your personal information with third-party service providers for the purpose of operating our business, such as:

Payment processors

Email marketing services

Website analytics providers

These third parties are obligated to use your information only for the specific services they perform for us and are prohibited from using it for any other purposes.

4. Your Rights and Choices

As a resident of Florida, you have specific rights concerning your personal information, including:

Right to Access:

You have the right to request access to the personal information we hold about you.

Right to Correction:

You can request that we update or correct any inaccurate or incomplete personal information.

Right to Deletion:

You have the right to request the deletion of your personal information, subject to certain exceptions, such as legal or contractual obligations.

Opt-out of Marketing Communications:

You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in the emails you receive, or by contacting us directly at Christopher.roadfeldt@oandmcoffee.net.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or destruction. However, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Third-Party Links

Our Site may contain links to third-party websites that are not operated or controlled by us. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. By continuing to use our Site after any changes, you agree to the revised Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights described above, please contact us at:

O&M COFFEE INC

Email: customerservice@oandmcoffee.net

Phone: 937-610-8676

Address: 2543 Acorn creek road, green cove springs, FL 32043

Cookie Policy

Effective Date: 2/11/25

At OANDM COFFEE INC., we use cookies and similar technologies to improve your experience on our website www.oandmcoffee.net. This Cookie Policy explains how we use cookies, the types of cookies we use, and how you can manage your cookie preferences.

By using our Site, you agree to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device and store certain information to improve your user experience. Cookies can be persistent (remaining on your device until deleted) or session-based (expiring once you close your browser).

2. How We Use Cookies

We use cookies for several purposes, including but not limited to:

Essential Cookies: These cookies are necessary for the functioning of our Site, such as enabling you to log in and access secure areas of the website.
Performance Cookies: These cookies help us collect information about how visitors use our Site, including which pages are visited most often and if any errors occur. This helps us improve the performance and functionality of our Site.
Functional Cookies: These cookies allow us to remember your preferences and choices, such as language or region, to provide a more personalized experience.
Advertising/Targeting Cookies: These cookies are used to deliver targeted advertisements to you based on your interests, both on our Site and across other websites.

3. Types of Cookies We Use

We may use the following types of cookies on our Site:

First-Party Cookies: These cookies are set by our Site and can only be accessed by us.
Third-Party Cookies: These cookies are set by third-party services that are integrated with our Site, such as analytics providers or advertising partners.

4. Managing Cookie Preferences

You have control over the cookies that are placed on your device. You can manage your cookie preferences by:

Browser Settings: Most web browsers allow you to manage cookie settings. You can choose to accept or decline cookies, or delete them after visiting a website. You can also set your browser to alert you when a cookie is being placed on your device. Please note that blocking or deleting cookies may affect your experience on our Site and some features may not function as intended.
Cookie Consent Banner: When you first visit our Site, you will see a cookie consent banner that allows you to accept or manage your cookie preferences. You can revisit your preferences by clicking on the cookie icon on the Site.

For more detailed instructions on how to manage cookies for specific browsers, you can visit the following pages:

5. Do Not Track (DNT) Signals

Our Site does not currently respond to "Do Not Track" signals from browsers. DNT is a privacy preference that users can set in their browser to indicate they do not wish to be tracked by websites. If you do not wish to have tracking technologies used, you can manage your cookies as described above.

6. Data Privacy and Cookies

Your privacy is important to us. Cookies help us deliver a better and more personalized service, but we take all necessary measures to ensure that your personal data is processed in accordance with applicable privacy laws. Please refer to our Privacy Policy for more information about how we handle and protect your personal information.

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes to this policy will be posted on this page with a new effective date. We encourage you to review this policy periodically to stay informed about how we use cookies.